This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.lush-stuff.com (our site) to you.

Please read these terms and conditions carefully before ordering any Products from our site. You (The Customer) should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Prints & Personalised Artwork

Commissioned art work require a 50% up front fee and upon client sign off any alterations required will be charged for.

*Please note colour and design variation are available on request for an additional cost for more information and prices please contact Customer Services at info@lush-stuff.com

Delivery

Delivery will be provided for by specialist couriers and they will require for someone to be present to sign and collect the artwork. It is the sole responsibilty of the customer to ensure that someone is available to take delivery and LUSH STUFF cannot be held responsible for any late, lost or unforseable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

 

Risk and Title

The Products will be at your risk from the time of delivery.

 

Guarantee & Returns

We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post.

We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.

 

Data Protection & Privacy

We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). In order to process an order we have to collect your name, address, e-mail address, telephone number (s). If you would prefer not to receive information from Lush stuff on promotions please email info@lush-stuff.com.

We do retain the right to use images of your artwork as examples on the site. If you would not like you artwork displayed please contact us and we will remove it.

Please note that we do not store credit card details, nor do we share customer details with any third parties.